Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary depending on order volume, verification requirements, or other operational factors.

LM Solid Gold reserves the right to delay shipment if additional order verification is required.

Shipping Methods

All orders are shipped using insured shipping carriers. For security purposes, certain orders may require an adult signature upon delivery.

Shipping carriers may include FedEx or other reputable insured carriers.

Delivery Time

Delivery times vary depending on the destination and shipping method selected. Estimated delivery dates are provided for convenience only and are not guaranteed.

Shipping delays caused by carriers, weather conditions, transportation disruptions, or other events outside our control are not the responsibility of LM Solid Gold.

Shipping Address

Customers are responsible for providing accurate shipping information. LM Solid Gold is not responsible for packages delivered to incorrect addresses provided by the customer.

If an incorrect address is provided and the package has already been shipped, the customer may be responsible for additional shipping costs.

Risk of Loss

Risk of loss transfers to the customer once the package has been accepted by the shipping carrier.

LM Solid Gold is not responsible for delays or losses once the shipment is in the possession of the carrier.

Damaged Shipments

If a shipment arrives visibly damaged, customers should document the condition immediately and retain all packaging materials for carrier inspection.

Lost Packages

If a package is reported as lost, LM Solid Gold may initiate an investigation with the shipping carrier. Resolution timelines depend on the carrier's investigation process.

LM Solid Gold reserves the right to require completion of the carrier's investigation before issuing any replacement or resolution.

Security Measures

To protect our customers and prevent fraud, certain orders may require additional verification before shipment.

Orders suspected of fraudulent activity may be delayed, cancelled, or refunded at our discretion.